Privacy Policy

1. Introduction

Welcome to TicketHub's Privacy Policy. This policy describes how we collect, use, disclose, and safeguard your information when you use our platform and services.

We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data and tell you about your privacy rights and how the law protects you.

By using TicketHub, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

When you register or use our services, we may collect:

• Account Information: Name, email address, phone number, date of birth, gender
• Payment Information: Credit/debit card details, billing address (processed securely through third-party payment processors)
• Booking Information: Event preferences, seat selections, booking history
• Profile Information: Profile picture, preferences, communication preferences

2.2 Automatically Collected Information

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent on pages, click patterns
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies

2.3 Information from Third Parties

We may receive information about you from third parties such as social media platforms (if you connect your account), analytics providers, and advertising networks.

3. How We Use Your Information

We use the information we collect for various purposes:

• Service Delivery: Process bookings, send tickets, manage your account
• Communication: Send booking confirmations, updates, customer support responses
• Personalization: Customize your experience, recommend events based on preferences
• Marketing: Send promotional emails, special offers (with your consent)
• Analytics: Analyze usage patterns, improve our services, understand customer behavior
• Security: Detect and prevent fraud, unauthorized access, and other illegal activities
• Legal Compliance: Comply with legal obligations, resolve disputes, enforce our terms
• Business Operations: Conduct research, business planning, and data analysis

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who help us operate our platform, including payment processors, email service providers, hosting services, and analytics providers.

4.2 Event Organizers

When you book tickets, we share necessary information with event organizers to facilitate entry and provide you with the booked services.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our security measures include:

• SSL/TLS encryption for data transmission
• Secure socket layer technology for payment processing
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection practices

6. Your Privacy Rights

Depending on your location, you may have the following rights:

6.1 Access and Portability

You have the right to request access to your personal data and receive a copy in a portable format.

6.2 Correction

You can update or correct inaccurate personal information through your account settings or by contacting us.

6.3 Deletion

You can request deletion of your personal data, subject to certain legal exceptions (e.g., maintaining records for legal compliance).

6.4 Opt-Out

You can opt out of marketing communications at any time by clicking the "unsubscribe" link in emails or adjusting your notification preferences.

6.5 Object to Processing

You have the right to object to certain types of processing, including processing for direct marketing purposes.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver targeted advertising.

Types of Cookies We Use:

• Essential Cookies: Required for basic site functionality
• Performance Cookies: Help us understand how visitors use our site
• Functionality Cookies: Remember your preferences and settings
• Advertising Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may affect site functionality.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

After account deletion, we may retain certain information for legal, tax, or regulatory purposes, or to prevent fraud and abuse.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer your data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

10. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

11. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of material changes by posting the new policy on our website and updating the "Last updated" date.

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

14. Your California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising your rights

15. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority